Orders can be placed online or over the phone. Pickup service may be available for certain items in the North East region.

Cut-off times may vary. We aim to dispatch all orders placed before midday for next-day delivery via DPD.

Orders within the North East may qualify for same-day delivery. All other regions are serviced via next-day delivery.

Yes, invoices are provided. New customers will initially receive a pro forma invoice.

Please contact our team to request measurements before purchasing, to ensure the item fits your space.

Yes. If any variation applies, it will be clearly noted on the website.

You will receive confirmation via email once your order has been processed and stock availability is verified.

Yes. You may return unused items within 14 days of purchase. Customers are responsible for return shipping costs. Items that have been used cannot be returned.

Please contact Customer Support for assistance. We offer a full refund if the item is confirmed to be faulty. We will arrange collection, and upon inspection, if the fault is verified, a refund will be processed.

Yes. Most items include a 1-year warranty. Selected products come with a manufacturer’s warranty.

Some items carry age restrictions. These will be clearly stated on the product page.

Follow the instructions provided with your promotion. If you need assistance, please contact Customer Service.

We accept all major credit and debit cards.

Yes. Our payment system is fully secure. We do not store card information.

Please contact Customer Support for alternative payment options.

Check that the promotion is still valid, has not expired, and meets all terms and conditions.

No, discount codes are valid for online orders only.

No, only one discount code can be applied per order.

We do not offer price matching.

No, discount codes are valid for single use only.

Enter your code at checkout in the designated discount field.

Sign up for our promotional emails to receive exclusive discount codes.

Enter the code during checkout or call Customer Service for assistance.

Ensure the delivery area is accessible and clear of obstacles. Large appliances may require extra clearance.

We deliver to all areas within the UK.

DPD handles the majority of our deliveries.

You will receive a notification with your estimated delivery time.

Yes. A tracking number will be provided once your order is dispatched.

We will notify you as soon as possible and arrange a new delivery date.

Contact Customer Service to see if expedited delivery can be arranged.

Standard delivery is £4.99. Charges for larger items may vary and will be specified at checkout.

Unfortunately, delivery slots cannot be selected at this time.

Yes, provided the item has not yet been shipped.

No, as long as the order hasn't been dispatched.

Yes, changes can be made before dispatch.

Yes, if purchased in a single order.

Yes, cancellations are allowed prior to dispatch. If the item has shipped, return shipping costs will apply.

Please check your tracking information or contact Customer Support.

We will make every effort to deliver, but severe weather may cause delays.

You can register during checkout or through the account section on our website.

No, guest checkout is available.

You can track orders, manage returns, save delivery addresses, and receive special offers.

You may have checked out as a guest. You can create an account using the same email address.

Yes, please contact Customer Support for assistance.

Check your spam/junk folder. If it's not there, contact Customer Support.

Yes, we use advanced encryption and do not store sensitive payment details.

Yes, you can request a password reset via the login page or contact us directly.

Yes, customers are responsible for return shipping.

Yes, returns are accepted within 14 days of delivery.

Yes, cancellations are allowed before the item is dispatched.